Transport Venture Limited — Privacy Policy

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Last updated: 03/19/2026

1. Introduction

• Transport Venture Limited (“we”, “us”, “our”) respects your privacy and complies with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you use our website, mobile app EasyTransit, shuttle reservation service, or participate in our STEM bus tours.

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    2. Scope

• This policy applies to personal data collected via:

   - https://www.easytransit.hk/ (the “Website”)

   - EasyTransit mobile app (the “App”)

   - Shuttle bus reservations and related customer support

   - STEM bus tour bookings and on-site activities It covers users, customers, visitors, and job applicants.

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    3. Types of Data We Collect A. Personal data you provide

• Identity: name (corporate / individuals)

• Contact: email, phone number

• Account & login: username, password (hashed), profile photo

• Booking & payment: booking details, payment card info (we may use third‑party processors), billing address, receipts

• Communications: customer support messages, feedback, survey responses

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    4. Technical & usage data

• Device identifiers, IP address, browser and OS, app version, crash logs, session logs

• Analytics and usage data (pages visited, features used, timestamps)

   

    5. Location data

• Real‑time location (only if you enable location services in the App) to provide real‑time arrival and routing information

 

    6. Visual/audio data

• Photos or video recordings taken during STEM tours or at depots (we will notify participants where recording occurs and obtain consent as required)

 

    7. Sensitive data

• We do not intentionally collect sensitive personal data (e.g., race, religion, health) except where necessary and only with explicit consent.

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1. Purpose of Collection and Use We use personal data to:

• Provide and manage shuttle reservations, ticketing, and customer support

• Operate, maintain, and improve the Website and App including real‑time transit information

• Process payments and prevent fraud

• Communicate updates, confirmations, service notices, marketing (with consent), and safety information

• Manage STEM bus tour bookings, on-site safety, and emergency contact

• Conduct analytics, diagnostics and improve user experience

• Comply with legal/regulatory obligations and respond to lawful requests

• Enforce our terms and protect rights and property

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1. Legal Basis (where applicable) Where required, we process personal data based on:

• Performance of a contract (provision of services)

• Your consent (e.g., marketing, optional recordings)

• Legitimate interests (service improvement, fraud prevention), balanced against your rights

• Compliance with legal obligations

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1. Cookies & Similar Technologies. We use cookies, web beacons and similar technologies to:

• Authenticate and secure sessions

• Remember preferences

• Analyze site and app usage (analytics) You can control cookies through your browser or device settings. Blocking cookies may affect functionality.

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1. Sharing and Disclosure. We may share personal data with:

• Service providers and vendors (payment processors, hosting, analytics, customer support)

• Transport operators and partners for reservation, routing, and tour logistics

• Law enforcement, courts or regulators where required by law

• Successors in the event of corporate transactions (merger, sale) All third parties are required to protect personal data and may only use it for specified purposes.

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1. International Transfers.

• Personal data may be transferred to and processed in jurisdictions outside Hong Kong. We will ensure appropriate safeguards (contracts, standard contractual clauses, or required protections) are in place to protect your data.

   2. Data Retention.

• We retain personal data only as long as necessary for the purposes it was collected, for legal or regulatory obligations, dispute resolution, or as otherwise permitted. Retention periods vary by data type (e.g., booking records for 5 years to meet tax/regulatory requirements).

   3. Security.

• We implement administrative, technical and physical safeguards (encryption, access controls, secure servers) to protect personal data. No system is completely secure; we will notify affected individuals and authorities of breaches as required by law.

   4. Your Rights Subject to PDPO and other applicable laws, you may:

• Request access to your personal data

• Request correction or deletion of inaccurate or unnecessary data

• Object to or restrict processing (where applicable)

• Withdraw consent (where the processing is based on consent)

• Request data portability (where technically feasible) To exercise rights, contact us (see Section 14). We may require verification and may charge a reasonable fee for access requests where permitted by law.

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    1. Children. Our services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent. If we learn we collected data from a child without consent, we will take steps to delete it.

    2. Third‑Party Links & Services. The Website or App may contain links to third‑party websites, apps or services. We are not responsible for their privacy practices. Review their policies before providing personal data.

    3. Changes to this Policy. We may update this Privacy Policy. We will post the revised policy on the Website/App with the “Last updated” date. Significant changes will be notified by email or in-app notice when feasible.

    4. For questions, access requests, or complaints:

• Data Protection Officer, Transport Venture Limited

• Email: sales@tvl.hk

• Phone: +852-6826-0091​​

• Address: Level 2 , 1 Lam Wah Street,  Kowloon Bay, KL,

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If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner for Personal Data, Hong Kong.

1. Consent By using our Website, App or services, or by providing personal data to us, you agree to the collection and use of your data as described in this policy, where lawful.

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